FAQ

Fightingstore.com

Fightingstore.com is powered by District Lines online order fulfillment services.

District Lines is an AKT Enterprises company.

Where are you located?

The District Lines shipping warehouse is located in Orlando, FL.

Does District Lines accept orders from outside the USA?

Yes, during the check out process, be sure to specify your address, province and country. International shipping rates and timeframes differ from those of domestic orders.

Does District Lines accept Paypal?

Currently, District Lines does accept Paypal.

What is a “Promo Code” or “Coupon Code,” and where do I get one?

District Lines vendors have the ability to issue these client discount codes for customers to receive discounts on their order. These codes are entered and applied towards your shopping cart balance during the checkout process.

How can I pay for my order?

District Lines currently accepts the following methods of payment:

1. Credit Card (Visa, Mastercard, Discover)
2. Money Order

Can I fax my order?

Yes*, Please fax 888.429.0666 with the following information:

  1. Billing Information (address, phone, name, email)
  2. Shipping Information (address, phone, name)
  3. Payment information (payment type and details)
  4. Desired Item (size, color, name, vendor)

*Please note we cannot guarantee items ordered by fax to be in stock due to the fact that an item can be marked out of stock between the time you place the order and the time we process it. We strongly recommend placing your order online.

Why is my credit card being denied?

Here are the reasons why your card might be denied:

1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.

2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

I keep trying to place my order but it's not going through. Why?
Make sure you have filled out all of the fields, inluding the country you will ship to. If you still have problems, email help@districtlines.com with a description of your problem and we'll look into your specific case.

How long will it be until my order ships?

We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.

It's been a long time and I still don't have my order. What do I do?

Email us at help@districtlines.com. You need to have your Order Number. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.

How do I know if the item I want is in stock?

The inventory system powering District Lines is extremely accurate, however, there is always room for error in this business. If an order is placed for an item that is not in stock, District Lines will offer a few solutions:

1. Item swap of equal value to the out of stock item
2. Opportunity to ship a partial order and wait until the item becomes available

District Lines will attempt to get in touch with you to get a final decision regarding the out of stock item. If District Lines cannot reach you within seven (7) days of the order being placed to make a final decision regarding the out of stock item, the entire order will be held until the out of stock item becomes available.

What do I do if I received my order in the mail, but it's wrong?

Just send it back to us at: District Lines, 11929. E Colonial Drive #166 Orlando, FL 32826. Include the product, a note explaining the mistake, and your Order number. We will send out the correct order right away. And Please e-mail us about any problems immediately.

Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date.

What do I do if I've received my order, but ordered the wrong size?
If the Product is not washed or damaged you can send it back to us for an exchange. Please include your Order number, a note explaining the exchange, and include a money order or well concealed cash to cover the cost of us shipping the order back to you in addition to the standard $10.00 restocking fee. The shipping amount will be the same as the original shipping that you paid. Just send your exchanges to: District Lines, 11929 E. Colonial Drive #166 Orlando, FL 32826.

Please note that we will not accept exchanges unless the return shipping is included with the order. Also, please make sure that we have the desired size in stock before sending back. It can take up to 6 weeks for the exchange.

Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date.

I hate spam mail, you're not going to use my personal information for anything else, are you?

Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format. The Vendors will have access to your email, so they can contact you with new items. If you request to be taken off of this, simple email the vendor after they send you an email. Your information will only be shared with the vendor your purchased from.

Can I contact the vendor I'm ordering from through District Lines?

No, we only run their store and process the orders made through District Lines. If you have a question for the band you will need to go to the vendor's web site (if available).

Can I place an order without a credit card?

Yes. We do take money orders or cashiers checks. No personal checks and only U.S. currency. To place your order, just go through the process of ordering on the website until you get to the order total page, print two copies of that page, then send one copy along with a money order or cashiers check for the total to: District Lines11929 E Colonial Drive #166 Orlando, FL 32826. Please also send us your contact information in case there is a problem with your order. We don't recommend ordering this way because we can't guarantee how long it will take for your order to get to us and for us to ship it out to you. Plus, there is always a chance that we might run out of an item by the time we receive your order.

What is a Card Code?

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.

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